My Niagara College experience.

I would like to give a big round of applause to Andrea Lacoik and Stephen Bascariol, two Niagara College Public Relations students that obviously put a lot of effort into planning the Public Relations Student Development event. Coming from a career in special events planning I can empathize with their difficulties and assure them that it was indeed a success.

It was an afternoon of four workshops where smaller student groups rotated around. I ran the Question and Answer section while seven other practitioners ran the interview, resume, and portfolio sections.

Having students ask questions about my career put me in an interesting situation. Truthfully, I don’t even know what I would put on my job description because, like all of us at Social media Group, I wear many hats. It’s hard to predict what I will have to do on a daily basis. It was much easier to explain the things I have done – blogger outreach programs for the North American International Auto Show, asset coordination for our SMPRs and the concept behind our SMPRs, to name a few.

It was also fun to explain that I got my job through my blog. It was at Third Tuesday Toronto where I met our chief strategist Collin Douma. Actually, I think that’s how he got hired too but I would have to check on that. Either way, I explained that the best jobs are obtained through networking, especially in this industry. The saying goes “It’s who you know” but I like to add that it’s up to you to know the right people.

Another interesting thing I found was that even though their understanding of social media tools was limited, explaining them was easy. For example, most of them never heard of Twitter. When I explained it as “a mix of instant messaging and a mini blog” the concept was understood right away. However, when I explained it to my mom my explanation was much lengthier and less filled with industry jargon. It’s not a question of intelligence it’s just where their heads are at. These students are surrounded by online social media, whether they know it are not, and have been most of their lives. It’s much easier for them to ‘get it’.

The main message that I wanted to get across was that I am fortunate to have freedom in my career to strategize so creatively. However, with this freedom comes responsibility. My attending their event, for example, was not an afternoon off work. I was teaching, networking and when all was said and done, producing a couple of blog posts about what I got out of it. There has to be a strategy and reason for every business move you make. Attending this event was for my professional development as well as theirs.

This rings true in every campaign you take on. When trying to leverage social media tools it’s not about throwing up a Facebook account or having a blog with a high number of visitors. You need to get value in each campaign that is clearly tied to business objectives. Simply asking “why are we doing this?” can help to clarify some of those reasons. As students they have the opportunity to explore all of the complex tools and learn the benefits of each one. When the time comes, they will understand why a Facebook fan page is the best option instead of a Twitter account (or the other way around).

The most difficult aspect for me was to keep within the time limits. I could have talked for hours with each group but I had to make sure each answer I gave was succinct and clear. From the feedback I have received, the students really got a lot out of the event and it looks as though it will be continued next year.

 

Obay advertisment


Not that I have any insight to the mystery behind the ‘Obay‘ ads, but I do love the attention they are getting.

I am most impressed by this Flickr group, dedicated to posting pictures of the ads that they find around town. how many ad campaigns have a following like this?

Whoever is responsible has definitely created a buzz. I hope it pays off in the long run.


 

Paranormal Erotica at Chapters

Night PleasuresI had an amazing customer experience at the St. Catharines, Ontario Chapters and it was because of Patti, an employee at that location.

I met a friend at the Starbucks inside, only interested in a big latte, a comfy seat and good company. Well, apparently a lot of people had the same idea and alas, there were no available seats. Instead, my friend and I decided to stroll the store and catch up. We talked and walked, stopping at interesting books but mostly stood talking. It wasn’t until we crossed Patti’s path that I seriously pondered buying a book.

Patti noticed us carrying empty Starbucks cup and delightfully pointed out the location of two garbage cans. We got into a conversation about how rude it is when people leave their garbage around (I used to work at Costco, so I could sympathize).

Patti: Is there anything I can help you find?
Me: No, thanks. We are just enjoying the atmosphere.
Patti: *with devilish grin* Could I suggest something to you?
Me: *looking at my friend * Sure; what is it?
Patti: Paranormal romance.
Me: *looking confused*
Patti: Follow me.

Honestly, the one thing that made me follow was Patti’s enthusiasm. I HATE pushy salespeople and would never in a million years think of that genre (who knew it existed?) However, she was not selling me; she was totally sincere. It definitely intrigued me; I want ed to know what she was all giddy about.

We followed her just around the bend and she pointed me to Sherrilyn Kenyon novels. Patti proceeded to explain the concept behind the Dark-Hunter novels, the history of the books and their characters. Truthfully it reminded me of World of Warcraft but for chicks. And I LOVE World of Warcraft.

This doesn’t just stop at books. She explained about this whole sub-culture; a big enough culture to put Ms. Kenyon on the New York Times best seller list. I was getting seriously excited. Not just for the books, but I was thinking of all the blog posts I could write about - my experience, reading the books, this underground subculture (I was certain there was a group in Facebook).

I was sold. I had Patti choose a book for me and she put great thought to it. When she finally decided on “Night Pleasures” she read the back cover to us. She read it as if she were on stage, reciting a soliloquy. How could I not fork over the cash for the book?

It is so refreshing to come across someone like that. It is unfortunate that so many people have such bad customer experiences and it is especially important for companies to create good brand experiences. Even more so when you consider the big hit that companies like Chapters are facing with online shopping and e-books.

Patti created such a positive experience that it compelled me to write and also contact Chapters. She needs to be recognized and hopefully given the opportunity to be a role model for her coworkers. And if this book is a success I will be back to buy more.

So, if you are interested and live close by St. Catharines I recommend you visit Chapters and ask for the “Vampire Lady”. Trust me, they’ll know who you are talking about.