Comments on: My beef with Staples Business Depot. NOT ‘Easy’. http://www.mediumandthemessage.com/2008/05/my-beef-with-staples-business-depot-not-easy/ Tue, 09 Mar 2010 13:11:31 -0600 http://wordpress.org/?v=2.9.2 hourly 1 By: John http://www.mediumandthemessage.com/2008/05/my-beef-with-staples-business-depot-not-easy/comment-page-1/#comment-8469 John Wed, 28 May 2008 19:24:28 +0000 http://www.mediumandthemessage.com/2008/05/26/my-beef-with-staples-business-depot-not-easy/#comment-8469 Arg...I have nothing more to add. This whole thing just makes me so mad. My company jumps through hoops to make our customers happy, time and time again, because it is just smart business. Hell, even if the customer is wrong, it's just stupid to go out of your way to be rude or dissatisfy a customer even further. I don't understand how the concept of treating customers with respect seems like rocket science to some people. It's common sense. If you do not treat your customers with respect, they won't keep giving you their money, and you won't have a job. How hard is that to follow? Arg…I have nothing more to add. This whole thing just makes me so mad.

My company jumps through hoops to make our customers happy, time and time again, because it is just smart business.

Hell, even if the customer is wrong, it’s just stupid to go out of your way to be rude or dissatisfy a customer even further.

I don’t understand how the concept of treating customers with respect seems like rocket science to some people.

It’s common sense. If you do not treat your customers with respect, they won’t keep giving you their money, and you won’t have a job. How hard is that to follow?

]]> By: Zoe http://www.mediumandthemessage.com/2008/05/my-beef-with-staples-business-depot-not-easy/comment-page-1/#comment-8465 Zoe Tue, 27 May 2008 20:24:32 +0000 http://www.mediumandthemessage.com/2008/05/26/my-beef-with-staples-business-depot-not-easy/#comment-8465 Just want to throw in another company that responded and created an entire business model because someone "whined" - Dell. Because Jeff Jarvis (a fellow whiner)created the <a rel="nofollow" href="http://www.buzzmachine.com/archives/cat_dell.html" rel="nofollow">Dell Hell</a> blog Dell now has a guy, <a title="Richard@Dell" href="http://www.google.com/search?q=richard%40dell&sourceid=navclient-ff&ie=UTF-8&rlz=1B3GGGL_enCA252CA252" rel="nofollow">Richard@Dell</a> who responds to anyone who talks about Dell. They also created entire platforms for their customers to discuss, engage and even participate in the conversation. Due to their success many companies are taking note (and they should be). They certainly never told their customers that they were manipulative. Just want to throw in another company that responded and created an entire business model because someone “whined” – Dell.

Because Jeff Jarvis (a fellow whiner)created the Dell Hell blog Dell now has a guy, Richard@Dell who responds to anyone who talks about Dell.

They also created entire platforms for their customers to discuss, engage and even participate in the conversation. Due to their success many companies are taking note (and they should be).

They certainly never told their customers that they were manipulative.

]]> By: Rallo http://www.mediumandthemessage.com/2008/05/my-beef-with-staples-business-depot-not-easy/comment-page-1/#comment-8463 Rallo Tue, 27 May 2008 18:46:13 +0000 http://www.mediumandthemessage.com/2008/05/26/my-beef-with-staples-business-depot-not-easy/#comment-8463 r3 - I read your blog reference and it did nothing for me, I am not "whining" about a company being successful. In fact, I have no issues with successful corporations. For the record I have never had a problem with walmarts policies, especially returns and rollback pricing, and I'm positive McDonalds would bend over backwards to ensure your happiness because they know "you deserve a break today" In answer to your question, YES I would have the same response to a mom and pop shop because they NEED your business. Their success is critical from word of mouth and pleasant experiences. Everyone seems to forget that the big corporations (Walmart, McDonalds etc.) all started with ONE store http://en.wikipedia.org/wiki/Walmart http://en.wikipedia.org/wiki/McDonald's It was through hard work, low prices, employee appreciation and CUSTOMER SERVICE that enabled them to become the moguls they are now. r3 – I read your blog reference and it did nothing for me, I am not “whining” about a company being successful.

In fact, I have no issues with successful corporations. For the record I have never had a problem with walmarts policies, especially returns and rollback pricing, and I’m positive McDonalds would bend over backwards to ensure your happiness because they know “you deserve a break today”

In answer to your question, YES I would have the same response to a mom and pop shop because they NEED your business. Their success is critical from word of mouth and pleasant experiences.

Everyone seems to forget that the big corporations (Walmart, McDonalds etc.) all started with ONE store

http://en.wikipedia.org/wiki/Walmart
http://en.wikipedia.org/wiki/McDonald’s

It was through hard work, low prices, employee appreciation and CUSTOMER SERVICE that enabled them to become the moguls they are now.

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